Posts Tagged ‘sydney public transport’

The Weekly CityRail Fail!

CityRail FAILS | Posted by Dean
Aug 12 2010

Today I had a productive day and completed all I needed at 3:10pm and so decided that I would take a relaxed approach home. Was early for even the early train to Shellharbour, but decided to get on the one that we normally get as it is typically a push for Bobbie to get the early train due to her reliance on Sydney Buses (who also fail to run to their schedule). Anyway, I was on the platform at 4:00pm for a train departing at 5:12pm. The tale of woe was about to begin!

A train pulled in, completely empty and the usual geriatric model that frequents the long haul runs for NSW residents, itself a disgrace. I thought I will jump on, even though it is mega early, and get out of the cold air. So I had a pick of the seats and settled on a gold seat, or so I thought.

10 minutes later the train went from empty to resembling one those Indian trains you see in B grade movies. You know the ones where the white actor is confronted by a chicken or goat invading their personal space. At this point I thought that perhaps something was up, but decided to wait for the voice over that should occur just before the doors closing and the train embarking on its journey. Foolish me!

Yes, the CityRail driver/guard decided to put standard practice to one side to get the train going. Doors shut and we were off. 2 minutes after the train leaving the station the voice of doom announced the train was going to Mount Victoria, completely and utterly the wrong way for me! I thought perhaps, just perhaps, this experience would have a reasonable end with a stop at Redfern. No such luck, first stop Strathfield.

So after my 20 minute ride in the wrong direction I disembarked a bit more than a tad miffed. Looked up at the board of the adjoining platform and thought oh great salvation is at hand with a train scheduled to head back to Central in 4 minutes. That would give me enough time to get to my desired service. So I found a spot out of the icy breeze and waited.

With less than 2 minutes before this train was to depart the platform (yes depart) a second voice of doom came across announcing that in their “wisdom” the service had changed platforms. Even if I was an Olympic sprinter, not a grand master fat bastard, I would have struggled to make it. So I looked up at the board again and saw the next train was 16 minutes away that would put me on a close intercept course at Redfern if I was lucky.

Well today is not my lucky day with rail travel. As the service I was begrudgingly on pulled in at Redfern my desired service pulled out of the platform opposite! I decided to stay on to Central and am now on an alternative South Coast service, atleast until such time as the incompetents at CityRail decide to cancel this service.

I have now lost yet another hour of my already limited personal time! Thankyou ShittyRail for once again bending me over the table and spreading my cheeks wider than a Hum Vee’s bonnet!


It’s a Bird, It’s a Plane … No it’s the South Coast Train

CityRail FAILS, Politics, Promises, Promises | Posted by Dean
Aug 06 2010

Artist Impression of an Illawarra MagLev

Artist Impression of an Illawarra MagLev

.

It would appear that Labor trots this policy out each election and then condemns it to the too hard basket. In this campaign the party has turned to this policy very recently, perhaps with the emergence of the “Real” Julia. This is evidenced by Greens leader Bob Brown who has said that Labor voted down a Greens High Speed Rail proposal within the last few months and adds:

“Labor’s changed its policy because it’s seen the polling on this which shows a huge majority of Australians – over 70 per cent – want high-speed rail.” – $20m study considers fast train

Personally I believe that the need for Australia to lower it’s reliance on carbon emitting vehicles needs to be a major factor here. Surely there is enough science out there now to put some figures around the cost to the environment of running cars versus a high speed train. This could then be translated to some dollar amount and thus expressed as a cost to the economy. It would have a much truer meaning if K Rudd had managed to set up an emission trading scheme or carbon tax, but thats a moot point now.

Also, I think the study should look at how many commuters are utilising the existing slow links either by car, bus or train. Then calculating a cost to the commuters based on an average wage. I know I lose thousands of dollars worth of my time sitting on the existing network on my 6 hour daily commute. That is a real cost to the community as people sitting on a long journey are not productive citizens. This cost needs to be accounted for.

Through adding these two factors to any study the economics of rail may be swayed and Australia may finally see the beginning of a true phase shift in public transport. I though will continue to live in hope that one day my commute can be slashed.

Note: Oliver Hartwich from the Centre for Independent Studies has also highlighted CityRail’s management efforts with the comment:

“I think what we should do is really take it one step at a time, talk about Sydney-Newcastle, make that connection better, make it more comfortable and make it faster.
It used to be faster in the 1930s. I mean that’s a scandal.” – $20m study considers fast train

I am hopeful that CityRail will not be involved in any manner with a project of this magnitude.


High Speed Rail Link and the Illawarra

CityRail FAILS, Politics, Promises, Promises | Posted by Dean
Aug 06 2010

The local WIN news is talking about the possibility of Australia finally getting a high speed rail link across the East Coast of Australia linking Melbourne, Canberra, Sydney, Gold Coast and Brisbane. I am hopeful that this could happen, though I pray that CityRail are not involved in any manner.

CityRail have a proven track record of under servicing the people of New South Wales generally and the Illawarra specifically. I am concerned that if CityRail are involved in providing/maintaining infrastructure for a rail link of national importance that it would lead to major national disruption.

That said, the idea is a good one. A national high speed rail link will open up regional centres along it to expansion. Further, the idea of being as close to Canberra as Sydney is a good one for me personally. It opens up job opportunities and also would cut my commute in half. I will be looking into the technical aspects of this idea in more detail when I can, but the idea is good.


Total Failure

CityRail FAILS | Posted by Dean
Mar 15 2007

Sydney has once again suffered a third world service from City Rail. The North Shore line was halted due to the failure of overhead power lines on the Sydney Harbour Bridge. Three trains were stranded mid track, in fact two were within tunnels. The passengers were subjected to stifling conditions on these stricken trains as without power there is no air conditioning.
Perhaps, worse than that reports from affected passengers indicate that the on train staff were uncooperative, not informative and arrogant. Reportedly announcements were to the extent of “We do not know what is going on and the doors will not be opened”. Rest assured the guards compartment at a minimum would have been wide open. Now whilst I agree that opening the doors may not be wise in most situations, when passengers are for all intent and purposes imprisoned for hours on end, surely the doors should be opened to allow air flow.
I feel sorry for the passengers that have had to suffer yet another City Rail failure. I can only imagine the terrible conditions these people were subjected to aboard a crowded peak hour train for hours without any air movement. I have trouble on a 30-40 minute trip on the the shame of the fleet, the Craptaculars, which at least offers minimal relief via the windows.
The train services were eventually replaced by buses. As we know a bus is considerably smaller than a train carriage in capacity, and I have it directly from an affected passenger that it was almost impossible to get on. It took that City Rail client 3 hours to get home, and that included them walking across the bridge as it was more efficient than waiting for a bus.
Shame City Rail, shame!


Customer Relations

CityRail FAILS | Posted by Dean
Mar 09 2007

Today there has been nothing but reasons to blog. It is quite amazing really. The driver for this blog is City Rail. Normally I would not blog about City Rail unless I had ridden a train and had another shocker of an experience. Today though, I did not ride a train, however City Rail have found a new way to affect customer relations with myself.

In my earlier post Cattle Class on a Craptacular I reported the disgrace that is the Mortdale train station elevator project. I also reported that I had lodged a request for feedback via the City Rail website. At the time I predicted either no response, or a response after the elevators were turned on. Today, after lodging a secondary enquiry, I finally received a reply.

Dear Miss Thompson,

Thank you for contacting CityRail in relation to your query in reference to Mortdale station.

After speaking with the Station Manager at Mortdale they have advised that escalators are expected to be operational by Wednesday 7 March 07.

I trust this information is of assistance.

Yours Sincerely,

[Name Suppressed]
Correspondence Case Manager.
RailCorp Customer Relations.

Now there are several issues with this response. First off I am not a female. This has been assumed by the responder and as with all assumptions has made an ASS of yoU and ME. This is a disgrace for someone that is a Correspondence Case Manager and in RailCorp Customer Relations. No wonder noone feels like the company cares with basic errors like this.

Second, I enquired about elevators not escalators. An elevator is essentially a box that is cabled between floors, whereas an escalator is a moving stair case. They are totally different approaches to get similar results. Escalators though are not friendly to the disabled and infirmed among us.

Thirdly, I am being informed about the expected operational date 2 days after they should be operational. This email should thus confirm their operational status. However, it is not.

I will now be taking a walk to Mortdale Station and verify for myself that the elevators are operational. If they are not I will be sending yet another feedback to City Rail.