Well it was guaranteed to happen. After not experiencing a CityRail Fail for some time the first trip back on the rail has shown that ShittyRail still prevails on the Illawarra line.
The late train we boarded was a limited stop service to Kiama. However, inept scheduling and/or maintenance has turned this into a ridiculously slow all stop service. Absolutely pathetic and should be deemed a service failure with penalties applied.
Further, for reasons unknown the train is now being purposely condensed into a smaller train with two carriages locked off. Allegedly this is to ensure a quicker journey though it is a trivial pursuit answer to even attempt to explain this move. Personally I believe this is a deliberate move by ShittyRail to ensure customer comfort is minimized.
This seems typical of ShittyRail who never explain why their service is incredulously frustrating. Further instead of pulling up at a reasonable station the train has continued to Helensburgh which is not a hospitable station.
Surely in these circumstances customers should be informed why their typically unreliable service lives down to expectation. A clear concise message should be able to be told to client, not what sounds like something made up in a hurry.
Further, the service should be offering increased comfort and perhaps a refund for the days ticket when they say extensive delays. However, no the modus operandi is to say as little as possible in the most confusing manner so that long haul customers have no idea when they will get home, downright bad customer service.
In fact the guard just spoke and admitted that ShittyRail have no idea what they are doing. At least he is an honest Joe, wish his superiors were also honest. It is a complete and utter joke.
I am hopeful that when the Kenneally Labor Party is ditched that the service can be seriously reformed with this state aiming for service like that in Singapore or Japan, not celebrating mediocrity.
