Posts Tagged ‘city rail’

Significant Delays on the CityRail Network

CityRail FAILS, NSW Public Transport, Politics | Posted by Dean
Mar 09 2011

Today has been a challenge relying on CityRail with severely delayed services that were not CityRail failures. Someone had decided today was a good day to die in Petersham. The Police operation to subdue that person from harming themselves caused a severe delay across the entire city bound network.

I personally sat at North Sydney for 30 minutes, however 2 minutes before the train continues onthe outlook was for as long again. The flow on effects are continuing with a train to Newcastle seen with standing room only. I pity anyone standing for that distance. The platforms resemble the train station from “Slumdog Millionaire” presently. However they were worse 10 minutes ago.

The network has not coped at all due to an indiviuals act. A single point of failure in the network brings this cities main public transport system crashing to it’s knees. I do not hold CityRail at fault, rather the successive governments of all persuasions had the vision to ensure network robustness.

I am hopeful that the network will recover before the service I want leaves in a little under 1 hour. I then hope that Bobbie is on time, and not screwed by work and or her public transport links so that we can get hope before 9:00pm.

Hey Kristina … CityRail Sux!

CityRail FAILS | Posted by Dean
Dec 07 2010

Well it was guaranteed to happen.  After not experiencing a CityRail Fail for some time the first trip back on the rail has shown that ShittyRail still prevails on the Illawarra line.

The late train we boarded was a limited stop service to Kiama.  However, inept scheduling and/or maintenance has turned this into a ridiculously slow all stop service.  Absolutely pathetic and should be deemed a service failure with penalties applied.

Further, for reasons unknown the train is now being purposely condensed into a smaller train with two carriages locked off.  Allegedly this is to ensure a quicker journey though it is a trivial pursuit answer to even attempt to explain this move.  Personally I believe this is a deliberate move by ShittyRail to ensure customer comfort is minimized.

This seems typical of ShittyRail who never explain why their service is incredulously frustrating.  Further instead of pulling up at a reasonable station the train has continued to Helensburgh which is not a hospitable station.

Surely in these circumstances customers should be informed why their typically unreliable service lives down to expectation.  A clear concise message should be able to be told to client, not what sounds like something made up in a hurry.

Further, the service should be offering increased comfort and perhaps a refund for the days ticket when they say extensive delays.  However, no the modus operandi is to say as little as possible in the most confusing manner so that long haul customers have no idea when they will get home, downright bad customer service.

In fact the guard just spoke and admitted that ShittyRail have no idea what they are doing.  At least he is an honest Joe, wish his superiors were also honest.  It is a complete and utter joke.

I am hopeful that when the Kenneally Labor Party is ditched that the service can be seriously reformed with this state aiming for service like that in Singapore or Japan, not celebrating mediocrity.

#CityRail Fail: Communication

CityRail FAILS | Posted by Dean
Aug 31 2010

Last evening CityRail demonstrated their ability to communicate with its clients yet again. I arrived at platform 14 at 16:20 for the train departing at 17:12. Not surprisingly I was the first there, so I took a seat on the platform. For the next 20 minutes I was told of trains leaving for far flung destinations on other platforms. Pointless information for me, but no doubt someone cared, perhaps the high schoolers making out on the platform, though I suspect they were enjoying the deserted platform more than the announcements.

Anyway, generally the train arrives within 20 – 30 minutes and I would board before anyone else arrives. This occasion in true CityRail consistentcy would be different.

After 40 minutes there was still no sign of thee train and a crowd of 100 people had arrived at the platform. The speakers were silent and the crowd left pondering about what was going on.

At that time a CityRail employee appeared handing out information on the new timetable. She handed her book to the 3 others on the bank of seats and completely ignored me. She toddled off and annoyed the remaining patrons. On her way back she finally handed me a booklet.

Upon reading there is SFA changing for my trip. However, CityRail state that we will continue to receive the same service levels as now. This translates to the same inconsistent and unreliable mess the CityRail experience is for an Illawarra line customer.

After the timetable pixie disappeared the train was still not to be seen and the speaker system silent. At this point I abandoned my seat and head up toward where the front of the train should be. On the way to that position I heard comments about us passengers being treated like mushrooms, rather being told what was going on.

A train then appeared and stopped to wait for tracks to be switched. The train though did not seem bound for our platform. At this point the allottef service driver turned to me and said “It’s not looking good”. Low and behold that train was ours and eventually arrived at 17:12 the scheduled depature time. Thankfully we were in motion by 17:14.

Today the same train was listed as coming in on Platform 12. That is unusual, but not the first time I have seen it. After going to Krispy Kreme’s and purchasing a pie for lunch I checked the board. It was then listed as arriving on the usual platform 14. I casually wandered to down to the end of the platform and took a seat. No sooner had I taken my pie out of the paper bag than the train arrived some 40 minutes early.

So CityRail are exceeding at being consistently erratic. The new timetable offers no improvement. I wonder if a ballsy government willing to build infrastructure and reform CityRail operations can, my fear is that in reality there is no such thing as a ballsy government.

Sydney Buses versus Extension of Light Rail

CityRail FAILS, NSW Public Transport, Sydney Buses FAILS! | Posted by Dean
Aug 19 2010

Sydney currently relies on bus services within the metropolitan area to link the city and inner suburbs. These links rely heavily on Sydney Buses and private bus companies for the transportation of the community on buses that are running on fossil fuel burning buses. There is a cleaner approach to efficient urban transport, and that options is the light rail, be that monorail or trams.

Currently Sydney has very limited runs of both light rail options. The current monorail is limited to inner CBD transportation and thus is more of a gimmick than a truly viable alternative. The tram however has a run between Central Station and Lilyfield. I have used this service on an infrequent basis and have always found the journey to be comfortable and efficient. It is a shame though that the tram network is so limited in Sydney, it has the potential for much bigger things.

Tram services in Sydney are unlikely to ever rival those of Melbourne, just starting from too far behind in terms of infrastructure, however they should be far expanded within Sydney based on Melbournes examples. On my trips to Melbourne over the years I have always traveled using the tram. Only on 1 occasion have I used the tram with the threat of an issue, and that was caused by an ignorant Audi driver and not the network or driver. The tram services in that city are a great example of efficient mass public transport.

In Sydney I would like to see the tram used for runs for inner suburbs to the city and major transport hubs, in much the same way that Lilyfield links to Central. Light rail should also be further installed within the city to allow for those who commute to these hubs to get around the city.

Perhaps a percentage of the proposed dedicated pushbike lanes should be scrapped and become light rail lanes, or alternatively more monorail tracks and stations constructed. An efficient outer suburb to inner city public transport network will do more to get carbon polluting vehicles off the road than a bike lane would anyway.

There is also another advantage to the adoption of more light rail within Sydney, and that is to lessen the reliance on bus services. Reduction on the reliance on fossil fuel burning vehicles, including buses, must be a goal that any government strives for. With the extension of tram services the public would still receive the same transport services on offer today, just with a light rail service not a bus.

Bus services though would not be eliminated totally. Rather buses could service travel within the suburbs with stops aligned with light rail, heavy rail and ferry stops. Thus linking the four public transport options available to Sydney commuters in a truly integrated manner. This would make travel on public transport easier for all NSW residents and encourage them to utilise the services more.

This ofcourse requires a parliament that is committed to a vision and not afraid to take the big decisions to ensure it happens. Unfortunately I doubt that the two major parties, either at federal or state level, have the intestinal fortitude to implement anything like this vision for public transport within NSW. It is time for a visionary to emerge from either of these parties that has the guts to put these nation/state building activities to the forefront of the public mind and improve the current failing services that are strangled by rampant under investment.

Icons for the “CityRail Fails” and “Sydney Buses Fails” Categories

CityRail FAILS, NSW Public Transport, Sydney Buses FAILS! | Posted by Dean
Aug 17 2010

As it is clear that key categories within the SCHWOIT.COM category list are the two NSW Public Transport failures, “CityRail Fails” and “Sydney Buses Fails”. As a result I decided it was time to introduce some standard icons for these posts. All posts within the categories will now get one of the icons above.

I have to issue a big thanks to Bill Mackey for the expert work performed on these icons.