SCHWOIT

Well today marks the first of what is sure to become a regular posting point. Over recent months Bobbie has taken the sound financial decision and made the switch to using public transport for her commute. Her journey involves reliance on ShittyRail CityRail and ShittingMe Sydney Buses. As a result she is open to the double whammy of the inept NSW public transport system.

Tonight is no exception. Bus 478 due at 17:06 arrived at 17:03. Right after the stop at which Bobbie alights the bus there is a set of traffic lights, and Bobbie saw the bus stop there within a few steps of her position. Bobbie quickly got to the doors, showed the driver her valid ticket and knocked on the door. The driver just pointed at the lights and shook his head.

I could understand the drivers position if any of the following was true:

1. He had not just stopped at the lights and expected them to change.
2. He was on schedule!
3. Money transfer was required.

None of these factors were in play here and just shows a driver with absolutely no customer service ethics. Perhaps he forgets that technically we are his employer! More likely he does not give a rats!

Bobbie will be making a formal complaint, will let you know how it goes.

Tags: buses, cityrail, customer, customer service, customer service fail, fail, new south wales, nsw, nsw public transport, nsw public transport fail, public transport, service, shittingme buses, shittyrail, Sydney, sydney buses, sydney buses fail
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