During our move we cancelled Foxtel. At the time we were informed that a courier would be sent to our new address to collect the equipment. However, they failed to attend. A call back was placed and a new courier was to be sent. However, today I received a letter basically demanding the decoder and related paraphenalia to be mailed back. An option that was not allowed in the first instance. Further the letter appears to be back dated and gives us 10 days else they will slug us for rental.
Also within the letter is a contact number advising that an ìEntertainment Consultantî (code for call centre operator) will be happy to assist. Upon ringing this number there is no ability to actually get through to them as they are performing a systems upgrade. Thus I decided to use an online form to contact a customer advocate and got the same message. Now having gone through the dramas with my web host I am not in the mood to chase down another company that offers no way to contact them in times of trouble or queries.
I am severely pissed off and have demanded an apology and a courier to be sent as per the original agreement. It is simply not good enough that a company the size of Foxtel can choose to make themselves uncontactable. It is the height of arrogance and would lead to clients leaving their service if they had an option.
