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Daily Archives: March 15, 2007
Total Failure
Sydney has once again suffered a third world service from City Rail. The North Shore line was halted due to the failure of overhead power lines on the Sydney Harbour Bridge. Three trains were stranded mid track, in fact two were within tunnels. The passengers were subjected to stifling conditions on these stricken trains as without power there is no air conditioning.
Perhaps, worse than that reports from affected passengers indicate that the on train staff were uncooperative, not informative and arrogant. Reportedly announcements were to the extent of “We do not know what is going on and the doors will not be opened”. Rest assured the guards compartment at a minimum would have been wide open. Now whilst I agree that opening the doors may not be wise in most situations, when passengers are for all intent and purposes imprisoned for hours on end, surely the doors should be opened to allow air flow. Continue reading →
Posted in CityRail FAILS
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Tagged city rail, cityfail, cityrail, cityrail fails, customer service, customer service fail, fail, fails, innovation, investment, new south wales, nsw, nsw public transport, nsw public transport fail, public transport, public transport fails, rail, screwed, service, shittyrail, sydney public transport, timetable, train, trains
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