Today there has been nothing but reasons to blog. It is quite amazing really. The driver for this blog is City Rail. Normally I would not blog about City Rail unless I had ridden a train and had another shocker of an experience. Today though, I did not ride a train, however City Rail have found a new way to affect customer relations with myself.
In my earlier post Cattle Class on a Craptacular I reported the disgrace that is the Mortdale train station elevator project. I also reported that I had lodged a request for feedback via the City Rail website. At the time I predicted either no response, or a response after the elevators were turned on. Today, after lodging a secondary enquiry, I finally received a reply.
Dear Miss Thompson,
Thank you for contacting CityRail in relation to your query in reference to Mortdale station.
After speaking with the Station Manager at Mortdale they have advised that escalators are expected to be operational by Wednesday 7 March 07.
I trust this information is of assistance.
Yours Sincerely,
[Name Suppressed]
Correspondence Case Manager.
RailCorp Customer Relations.
Now there are several issues with this response. First off I am not a female. This has been assumed by the responder and as with all assumptions has made an ASS of yoU and ME. This is a disgrace for someone that is a Correspondence Case Manager and in RailCorp Customer Relations. No wonder noone feels like the company cares with basic errors like this.
Second, I enquired about elevators not escalators. An elevator is essentially a box that is cabled between floors, whereas an escalator is a moving stair case. They are totally different approaches to get similar results. Escalators though are not friendly to the disabled and infirmed among us.
Thirdly, I am being informed about the expected operational date 2 days after they should be operational. This email should thus confirm their operational status. However, it is not.
I will now be taking a walk to Mortdale Station and verify for myself that the elevators are operational. If they are not I will be sending yet another feedback to City Rail.
